GENERAL QUESTIONS

Are the pads suitable for sensitive skin? Acne-prone skin? Oily skin? Dry skin?

Yes! Our makeup remover pads are perfect for ALL skin types because we don't use harsh chemicals - JUST WATER! No need to rub or pull. Dermatologist approved.

Are they tested on animals?

Never! We love our furry friends at Lilly Skin and we are cruelty-free. We do absolutely NO animal testing.

Are they vegan?

Yes, our pads are 100% vegan!

Are they effective on long-wear waterproof makeup?

Absolutely! Lilly Skin removes ALL makeup. TIP: For stubborn makeup, make sure your pad is fully soaked with very HOT water. The hotter the water and the wetter the pad, the better! Hold your damp, warm pad over your eye for more than 5 seconds, then begin to make circular motions to remove the makeup.

What is the lifespan of a pad?

Each Lilly Skin Pad will last you 3 to 5 years!

How do I know when it's time to replace my pads?

Like a t-shirt, the fabric will eventually wear out.

How do the makeup remover pads work?

Our pads are made of a unique microfiber that acts like a "suction cup" to remove all dirt, makeup, and oil from every pore.

Is there soap or any product in the pad fabric?

No soap or added chemicals! Lilly Skin Pads work thanks to the forces of ions that attract each other to create suction.

Do they pull on my skin or cause wrinkles?

Absolutely not! If used with hot water according to the instructions, the Lilly Skin pad acts like a "vacuum" to remove all makeup, dirt, and sebum from your pores. Our pads do not cause tugging or wrinkles; on the contrary, they help reduce them.

How to use it?

Machine wash before first use. Soak your pad completely in hot water. Use the short-fiber side first to remove your makeup, then flip to the long-fiber side to pick up residue and exfoliate the skin. TIP: We recommend using it in sections and machine washing it once a week.

Can I use a cleanser, micellar water, or any other product with my Lilly Skin pad?

Absolutely! If you choose to do so, make sure to rinse the product completely from the pad between uses. You may need to machine wash more frequently to avoid product buildup.

Should I wash my face after using my Lilly Skin pad?

We highly recommend continuing to care for your skin after using your pad. It is best to wipe and exfoliate with your pad first, then use your cleanser on your bare skin afterward.

Is the Lilly Skin pad hygienic?

Our pad fabric is Oeko-tex certified. Each fiber is so tiny that it is nearly impossible for bacteria to live and grow.
Can I use the Lilly Skin pad if I don't wear makeup?

Absolutely! The Lilly Skin pad also cleanses your pores of pollution and dirt. It is ideal for people who don't wear makeup or for makeup-free days!

Do you have discount codes?

Make sure to sign up for our newsletter to be the first to know about our future sales and exclusive offers!

 

Are you looking for resellers?

If you are a business owner and would like to resell our brand's products, you can make a wholesale request at: info@lilly-skin.com

INGREDIENTS

What are Lilly Skin pads made of?

100% Polyester.

CARE

How can I clean my Lilly Skin pad?

You can clean your pad by hand directly after use (with our natural rice milk soap). You can also machine wash it at about 20-30°C once or twice a week with the rest of your laundry.

Can I use fabric softener?

Absolutely!

Can I put it in the dryer?

This is not recommended, as shrinkage is likely.

 

SHIPPING

What are the shipping times for your products?

We take 1-2 days to process your order, then depending on the shipping method chosen at checkout, delivery times vary between 2 and 14 business days.

Do you ship worldwide?

Not yet! For now, we deliver our products to France, Belgium, Switzerland, and Monaco.

 

Do you provide tracking information for the product?

Yes, you will find an "order tracking" tab on our site that will allow you to track the package in real-time.

Some items are missing from my order, what is happening?

Our products are shipped separately depending on your order. If, for example, your order contains items from two different warehouses, there will consequently be two deliveries. The rest of the order will most certainly arrive shortly.

Where are you located?

We are located in Grasse, France.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance with tracking your package or would like to inquire about it, please contact us by email at the following address: info@lilly-skin.com

RETURNS

Within what timeframe can I return my products?

We offer a 100-day money-back guarantee. You can return your order to us within this timeframe.

Return shipping costs are the responsibility of the customer.

How can I return my products?

Simply log in to the following interface, with your order number and email address.